Urestfoam.com Refund Policy.

At UrestFoam.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our Refund Policy below for information on how to return items and receive a refund.

1. Eligibility

• Condition of Items: To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
• Time Frame: You must initiate the return process within 10 days of the delivery date. After this period, we unfortunately cannot offer a refund or exchange.
• Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Custom-made or personalized items.
• Clearance or final sale items.
• Gift cards.
• Products that have been damaged due to improper handling or misuse by the customer.

3. Return Process

• Requesting a Return: To initiate a return, please contact our Customer Service team at support@urestfoam.com with your order number and details about the product you would like to return. Our team will provide you with instructions on how to proceed.
• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product).

4. Refund Process

• Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7-14] business days.
• Partial Refunds: In certain situations, only partial refunds are granted (e.g., for items not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Late or Missing Refunds

• Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
• Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at support@urestfoam.com.

6. Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support@urestfoam.com].

7. Gifts

• Gift Refunds: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• Gift Purchaser Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver, who will be informed of your return.

8. Contact Information

If you have any questions regarding our Refund Policy, please contact our Customer Service team:

• Email: refunds@urestfoam.com
• Phone: (+260) 771 173 250

By making a purchase on UrestFoam.com, you acknowledge that you have read, understood, and agree to this Refund Policy.